PQP – WENZEL Partner Qualification Program

13.06.07 - With the WENZEL Partner Qualification Program (PQP), WENZEL has implemented a global qualification program in order to meet the growing customer expectations for the After Sales Service.

With the PQP, WENZEL ensures a globally coherent service at the highest level. The program ensures customers that the work and corrections on their measuring machines are performed by well trained and qualified personnel.

The stringent audit process certifies WENZEL service partners for the PQP for a period of 36 months. An independent certificate has to be acquired for every WENZEL product line. This applies to Bridge, Horizontal and Gear CMMs, Styling Solutions as well as Optical High Speed Scanning Systems. The assessment includes 10 criteria including the qualification of the technicians, the application of tools and information technologies, and business processes. For each criterion, 5 to 20 sub-items are evaluated.

„The PQP focusses on qualified employees“, explains Karl Nagel, Head of the After Sales Service at WENZEL. „The acquisition of the certification is an investment into superbly trained professionals and thus an investment for the future.” The participants of the qualification program also have the necessary hardware and software tools to perform the required settings and error compensation.

„The variety and complexity of Wenzel products is becoming more and more challenging,” states Karl Nagel. „Additionally, there is a growing installed base. Therefore the PQP is not merely a one-time thing, but rather a continuous process which is constantly being refined.” In connection with new developments, such as the WENZEL Intelligent Machine Interface, the WENZEL Partner Qualification Program is an important component in the Industry 4.0 environment and a further development of WENZEL Full Service 4.0 towards to Predictive Maintenance.

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